Refund policy for school-related payments

1. General policy

Royal Kids Care School generally treats school-related payments as non-refundable once they have been accepted and recorded, unless a refund is approved by the school in an exceptional case.

2. Website payment note

This website primarily provides information and contact details. If the school shares a payment method separately for admission, registration, or fee collection, any payment should be made only through school-approved channels.

3. Cases that may be reviewed

The school may review a refund request in situations such as:

• Duplicate payment made for the same purpose
• Excess amount paid by mistake
• Payment credited in error and verified by the school
• Any other case specifically approved by school management

4. Cases normally not eligible

Refunds are normally not provided for:

• Fees already used toward admission processing or school administration
• Amounts paid after confirmation of admission or seat allocation, unless the school approves otherwise
• Requests made without valid proof of payment

5. How to request a refund review

To request a refund review, please contact the school with the payer name, phone number, date of payment, amount paid, purpose of payment, and supporting proof such as receipt, screenshot, or transaction reference.

6. Review and processing time

Once complete details are received, the school will review the request. If a refund is approved, it may be processed to the original payment source or another verified bank account, usually within 7 to 14 working days depending on the payment method and bank processing time.

7. Right to request clarification

The school may ask for additional documents or information before taking a decision on any refund-related request.

8. Policy updates

Royal Kids Care School may revise this Refund Policy whenever required. The updated version will be posted on this page with the latest effective date.

9. Contact for refund requests